Subscription & Pre-Order Cancellation Policy

Some GeekyClean products are available as subscriptions or pre-orders. This policy explains how you can manage or cancel these purchases.

DiceBomb™ Subscription Boxes

When you purchase a subscription, you will receive repeat deliveries at the frequency selected when you signed up. Your payment method is stored securely by our payment provider and will be charged for each renewal unless you cancel before the next billing date.

You can manage, skip, pause or cancel your subscription through the link in your subscription confirmation emails.

Cancelling your subscription stops future renewals. It does not automatically cancel an order that has already been charged, prepared or dispatched. For help with a recent renewal, please contact us as soon as possible at info@geekyclean.com.

Subscription boxes are limited-edition mystery products. We cannot guarantee specific dice designs, colours or product contents unless they are explicitly stated in the product listing.

Pre-Orders

A pre-order reserves a product that is not currently ready to dispatch. The estimated dispatch timeframe will be shown on the product page wherever possible.

You may request to cancel a pre-order before it has been dispatched by contacting us at info@geekyclean.com. We will confirm whether cancellation is possible and process any eligible refund to your original payment method.

Once a pre-order has been dispatched, it is treated as a normal order and our Returns Policy applies.

Sometimes a pre-order may be delayed due to manufacturing, delivery, ingredient or packaging issues. If this happens, we will keep you updated by email. If there is a significant delay, you may contact us to discuss your options.

Returns and Refunds

Nothing in this policy affects your statutory rights.

For eligible online orders, you may usually cancel within 14 days of receiving your goods. For hygiene and safety reasons, we cannot accept returns of bath, body or scented products that have been opened, used, or unsealed after delivery.

This does not affect your rights if an item is faulty, damaged, incorrectly supplied, or not as described.

Please see our full Returns Policy for details of how to request a return or refund.