Returns & Refunds Policy

At GeekyClean, we want you to be happy with your order. Our products are handmade and many are bath, body and scented items, so please read the information below before returning anything.

Contact us: info@geekyclean.com
Returns address:
Unit 11 Beehive Lane Works
Beehive Lane
ChelmsfordCM2 9JY

Nothing in this policy affects your statutory rights.

Change-of-Mind Returns

For most online orders, you have 14 days from the day after your order is delivered to let us know that you wish to cancel.

Please email info@geekyclean.com with your order number and a clear statement that you would like to cancel or return your order. You do not need to give a reason.

Once you have told us that you wish to cancel, you have a further 14 days to send the items back to us.

Please take reasonable care of all items while they are in your possession. Products should be returned unused and, wherever possible, in their original packaging.

Hygiene-Sensitive Products

For health and hygiene reasons, we cannot accept change-of-mind returns for products with a hygiene seal or protective wrapping once that seal or wrapping has been removed.

This may include bath bombs, bath rocks, soaps, shower steamers and other bath or body products where the product has been opened, unwrapped, used or cannot safely be resold.

This does not apply where an item is faulty, damaged, incorrect or not as described.

Products That Have Been Used

You are welcome to inspect an item as you would in a shop. However, if an item has been used, dissolved, lit, burned, washed with, heavily handled or otherwise reduced in value beyond what is needed to inspect it, we may make a reasonable deduction from any refund to reflect its reduced value.

We do not charge restocking fees.

Return Postage

For change-of-mind returns, you are responsible for the cost of returning the item to us.

We recommend using a tracked postal service and keeping your proof of postage until your refund has been completed.

If an item is faulty, damaged, incorrect or not as described, GeekyClean will cover reasonable return postage costs where a return is required.

Refunds

Once we receive your returned items, or proof that they have been sent back, we will process your refund as quickly as possible.

For a valid online cancellation, your refund will include the cost of the item and the cost of standard delivery paid on the original order. If you selected a more expensive delivery option, we will refund up to the cost of our standard delivery service.

Refunds are normally issued to the original payment method.

Faulty, Damaged or Incorrect Items

Please contact us as soon as possible at info@geekyclean.com if your order arrives damaged, faulty, incomplete, incorrect or not as described.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and any damaged outer packaging, where possible

Please do not dispose of damaged items or packaging until we have had a chance to review the issue.

Where an item is faulty, damaged, incorrect or not as described, we will offer the appropriate remedy. This may include a replacement, refund or other solution depending on the circumstances.

Pre-Orders and Subscription Orders

Pre-orders and subscription orders are also covered by this Returns & Refunds Policy once they have been delivered.

For cancellation of a subscription or an unfulfilled pre-order, please see our Subscription & Pre-Order Cancellation Policy or email info@geekyclean.com.

International Orders, Customs Charges and Refused Deliveries

Customers outside the UK are responsible for any customs duties, import taxes, handling fees or other charges applied by their country, unless stated otherwise at checkout.

If an international order is refused, uncollected or returned to us because customs charges, import fees or delivery costs have not been paid, any refund will be processed only after the parcel has returned to us.

Where permitted by law, we may deduct any non-refundable costs we have incurred, including outbound shipping, return shipping, customs charges, carrier fees and handling costs.

In-Person Purchases

For products bought at markets, conventions or other in-person events, we do not offer change-of-mind returns unless we have specifically agreed otherwise.

This does not affect your rights if an item is faulty, damaged, incorrect or not as described.