Frequently Asked Questions
The useful bits about products, ordering and shipping — without making you hunt through the dungeon for them.
Our Products
Are your products vegan?
Yes — all GeekyClean products are vegan and contain no animal products.
Are your products tested on animals?
No. Our products are not tested on animals — only willing humans.
Are your products safe for sensitive skin?
We aim to keep our products as simple and gentle as possible, but every person's skin is different. If you're worried about an allergen or sensitivity, please get in touch before ordering.
Do you make all your products?
GeekyClean is a small-batch business, with most of our products handmade in-house with care and a little magic! 💜
For products we can't make ourselves, such as accessories, we work with trusted suppliers to bring our ideas to life.
What About the packing peanuts?
We carefully choose our packaging to keep your goodies safe during storage and delivery, while doing our best to reduce unnecessary waste. 💜
Our packing peanuts are made from potato starch, making them biodegradable and water-soluble! Simply pop them in water and watch them dissolve like magic. ✨ They can safely be washed down the sink with plenty of water.
Ordering & Shipping
When will my GeekyClean order ship?
Dispatch time depends on whether your items are ready to ship, handmade to order or pre-order. The product page will show the fulfilment type where relevant.
Do you ship internationally?
We ship internationally where a suitable shipping option is available. If your country is not available at checkout, please contact us before ordering.
Will international orders pay taxes and fees?
Orders outside the UK may be subject to taxes, duties or fees set by the destination country. These charges are outside GeekyClean's control and may be payable by the recipient.
Can I return unwanted products?
Because many GeekyClean items are cosmetic products, return eligibility can depend on the product and whether it has been opened or used. Please check the Refund Policy for the current terms.
What if my item is damaged when it arrives?
Please take clear photos of the item and packaging and contact us with your order number so we can help.
What if my parcel is lost?
If you think your parcel has been lost in transit, contact us with your order number and we can look into it.